Contact us

Thank you for stopping by GiftVella – we're so glad you're here. Whether you've found the perfect gift for someone special, have a question about a handcrafted treasure, or just need a little help with your order, we're here for you.

We know that sometimes things don't go perfectly – a package arrives a little later than expected, a piece doesn't quite match what you imagined, or you simply need a little guidance. When that happens, we want to make it right. And we're here for you, every step of the way.

The quickest way to reach us

Email: service@giftvella.com

We check our inbox regularly throughout the day, and we aim to respond to every message within 24 hours on business days. If you haven't heard back from us within that time, please check your spam folder – and if we're still not there, don't hesitate to nudge us. We genuinely want to hear from you.

What to include when you write

To help us help you faster, please include:

• Your order number (if you have one)

• Your full name

• The email address you used when placing your order

• A brief description of your question or concern

• Photos or videos if you're reaching out about a product issue – they really do help us see what's going on

Please remember: for your security, never include payment card numbers, passwords, or other sensitive financial information in your message.

A quick note about returns

If you need to return something, please contact us first – we'll need to authorise your return and provide you with the correct return address. Please don't send items back without reaching out to us, as we can't guarantee we'll be able to process them.

And just a friendly reminder: our registered address is for legal correspondence only – not for product returns. We'll always give you the right address when you contact us.

Who's behind GiftVella?

We're operated by Xileifu Guangzhou E-commerce Co., Ltd. , and our registered address is:

Room 804, L081, No. 829 Renmin North Road, Yuexiu District, Guangzhou, Guangdong Province, China

Again – this address is for official correspondence only. Please don't send returns here without contacting us first.

We're listening

Your questions, feedback, and even your gift-giving stories help us become better – and we genuinely appreciate every single message we receive. Whether you're reaching out about an order, asking for gifting advice, or just sharing how much someone loved their treasure – we're all ears.