Shipping Policy

Hello and thank you for choosing GiftVella – we're so happy to have you here. Whether you've found the perfect gift for someone special, a creative craft kit to enjoy yourself, or a little treasure to brighten someone's day, we know how exciting it is to wait for that special package to arrive.

We want that experience to be as smooth and joyful as the gift itself. This page explains everything you need to know about how we ship your orders – from our hands to your doorstep. We've kept it clear and straightforward, because we believe giving (and receiving) should always feel good.

Where we ship

We work with trusted production and fulfillment partners around the world to bring our treasures to life. Depending on the product, your order may be crafted and shipped from different locations to ensure the best quality and delivery times.

Currently, we ship to a wide range of destinations. If your country is available at checkout, we'd be delighted to send your treasure there. If not, we're sorry – we can't complete your order just yet – but we're always exploring new places to reach.

Shipping rates and delivery times

We offer two shipping options so you can choose what works best for you:

VIP Shipping gives your order priority handling and faster transit – perfect for when you need that special gift to arrive a little sooner.

All shipping charges will be displayed at checkout before you confirm your order.

Processing time – before your treasure ships

Processing time is the time between when you place your order and when we hand it over to the carrier. For most items, that's approximately 48 hours – we want to make sure everything is just right before it heads your way.

Once your order has been dispatched, you'll receive a shipping confirmation email with a tracking number. Please allow 1–2 working days for the tracking information to appear on the carrier's system.

If we're unable to process your order due to incomplete payment or an incorrect address, processing may be delayed – so please double‑check your details at checkout.

Total delivery time – a quick formula

Your total waiting time from order to doorstep is simply:

Processing time + transit time

The transit estimates in the table above start after dispatch – not from the day you order.

Please remember that these are estimates, not guarantees. Sometimes things get held up – customs clearance, severe weather, public holidays, carrier hiccups, or just a very busy season. We'll keep an eye on things, but we ask for your patience too.

Our shipping promise

We stand behind every order we send. Here's our commitment to you:

• If your order takes longer than 30 days to arrive, we'll refund the shipping cost (or issue a partial refund if shipping was free).

• If your goods don't arrive within 60 days for any reason, we'll issue a full refund for that item.

That's our promise – because we want you to shop with complete confidence.

Customs duties and import taxes

For international orders, your package may be subject to customs duties, import taxes, or brokerage fees when it arrives. These are set by your country's customs authority – they're notincluded in our product prices or shipping fees, and they're your responsibility unless we've clearly stated otherwise at checkout.

A note: On rare occasions, shipments to some countries can take 4–6 weeks or even longer. We're not responsible for delays caused by destination customs clearance, but we'll always support you as much as we can.

We also can't mark an order as a "gift" or declare a value lower than what you actually paid – that's against the rules.

Double‑check your address – please!

We rely on the address you give us – it's the only way we know where to send your treasure. Please double‑check it before you hit "submit."

If you spot an error right after ordering, contact us immediately at service@giftvella.com. We'll do our best to catch it, but once an order has entered processing or dispatch, we can't guarantee we can change the address.

Any extra costs from an incorrect or incomplete address – like re‑shipping or return fees – may be your responsibility, where the law allows.

Refused or undeliverable packages

If a package is returned to us because you refused it, didn't pick it up, gave an incorrect address, or didn't pay customs fees, we'll assess the return once it arrives back. We may deduct return shipping, customs, and handling costs from any refund that's due – that's standard practice and allowed by law.

Our shipping carriers

We work with reliable, well‑established carriers to deliver your items safely and promptly. If you need to contact a carrier directly about your delivery, here's how:

How to reach us

For anything shipping‑related – or just to say hello:

Brand: GiftVella
Email: service@giftvella.com
Website: www.giftvella.com
Operator: Xileifu Guangzhou E-commerce Co., Ltd.
Registered Address: Room 804, L081, No. 829 Renmin North Road, Yuexiu District, Guangzhou, Guangdong Province, China