Terms of Service

Welcome to GiftVella – we're so happy to have you here. Whether you're searching for a one‑of‑a‑kind handmade gift, a creative craft kit, or something special to brighten someone's day, we want your experience with us to feel as warm and personal as the treasures we create.

Before you start browsing or place an order, please take a few minutes to read through these terms. They're here to make sure we both know where we stand – no hidden clauses, no confusing legalese. Just simple, fair guidelines for using our website and purchasing our products.

By visiting www.giftvella.com or making a purchase from us, you agree to these terms. If anything doesn't feel right to you, please reach out – we're always happy to chat.

1. About these terms

This website is operated under the brand GiftVella by Xileifu Guangzhou E-commerce Co., Ltd.Throughout these terms, "we," "us," and "our" refer to Xileifu Guangzhou E-commerce Co., Ltd.

These terms apply to your access to and use of our website, including any purchase you make through it. By accessing the website, creating an account, or placing an order, you agree to these Terms of Service and the policies referenced on our site. If you don't agree, please don't use the website.

Nothing in these terms limits any mandatory consumer rights that cannot legally be excluded or restricted.

2. Eligibility

You must have the legal capacity to enter into a binding agreement, or use the website with the involvement and permission of a parent or legal guardian.

You're responsible for ensuring that your use of our website complies with the laws that apply to you.

3. Customer accounts

If you create an account with us, you're responsible for providing accurate information, keeping your login credentials safe, and letting us know promptly if you suspect any unauthorised activity.

You're responsible for activity conducted through your account – unless it was caused by our failure to use reasonable security measures.

4. Product information

We do our best to provide clear and accurate product descriptions, photographs, dimensions, materials, prices, and care or assembly information. However, colours, textures, dimensions, and appearance may vary slightly because of screen settings, photography, lighting, materials, handmade details, or reasonable manufacturing variations – this is part of the charm of handcrafted treasures.

Please review the product description and your selected options carefully before placing an order. If you're unsure about anything, just ask – we're here to help.

5. DIY and handmade products

Some of our products are designed for you to assemble, craft, or personalise. We encourage you to follow the instructions carefully and use suitable tools, protective equipment, and supervision where applicable.

Handmade and decorative items may experience natural variations in texture, colour, and finish – these are not defects but part of what makes each piece unique. Decorative products are not toys unless clearly identified as suitable for children.

6. Personalised and made‑to‑order products

When you personalise an item – with a name, a message, or a custom design – please review your text, images, colours, and all selected options carefully before you confirm your order. These items are made especially for you, so they may take a little longer to create, and we generally can't accept returns if you simply change your mind.

That said, if your personalised treasure arrives damaged, defective, or doesn't match what you ordered, we'll of course put it right – just get in touch.

7. Prices and payment

All prices are shown in the currency you see on the website or at checkout. We'll also show you any shipping fees, taxes, or customs charges that we collect at that time.

When you submit your order, you authorise us and our payment partners to charge your selected payment method for the total amount shown.

8. Orders and acceptance

Placing an order doesn't automatically mean we've accepted it. We may need to reject or cancel an order for reasons like product unavailability, a pricing or listing error, suspected fraud, payment issues, or delivery restrictions.

If we cancel your order after we've taken payment, we'll refund the full amount to your original payment method.

9. Changing or cancelling an order

If you need to change or cancel your order, contact us as soon as you can. Once production or shipping has started, we can't guarantee we'll be able to stop it – but we'll always try our best.

10. Shipping and delivery

We explain our shipping destinations, costs, processing times, and delivery estimates in our Shipping Policy and at checkout. Please remember that delivery dates are estimates, not guarantees – delays can happen because of customs, weather, carrier issues, or other things outside our control.

You're responsible for providing an accurate and complete delivery address – we can't be responsible for parcels sent to the wrong place because of an address error.

11. Customs duties and import taxes

If you're ordering from outside our shipping origin country, your order may be subject to customs duties, taxes, or brokerage fees when it arrives. Unless we've clearly stated otherwise at checkout, you're responsible for those charges – we recommend checking with your local customs office if you're unsure.

12. Returns and refunds

We have a separate Returns and Refund Policy that explains everything you need to know. Nothing in these terms takes away any legal rights you have that cannot be excluded.

13. Promotions and discounts

From time to time we may offer promotions, discount codes, or free gifts. These usually come with their own conditions – for example, they can't be combined with other offers, exchanged for cash, or applied to past orders. We'll always be clear about the rules at the time.

14. Intellectual property

Everything on our website – text, images, logos, photos, videos, page designs, and software – is owned by or licensed to GiftVella or our service providers, and is protected by copyright and other intellectual property laws.

You're welcome to browse and shop for personal use, but you may not copy, sell, scrape, or re‑use our content without our permission.

15. Reviews and user content

We love hearing your thoughts! If you submit a review, photo, video, or comment, you confirm that you have the right to share it and that it doesn't infringe anyone else's rights.

By posting it, you give us a non‑exclusive, worldwide, royalty‑free licence to use, display, and share it to help run, promote, and improve our website and products. We may remove any content that is unlawful, misleading, abusive, or unrelated to the item it's about.

16. Prohibited uses

Please don't use our website for anything unlawful or fraudulent. Also, don't try to hack into our systems, introduce viruses, collect other people's information without permission, post false or abusive content, or use automated tools to scrape or overload our site.

We want everyone to have a pleasant experience – please help us keep it that way.

17. Third‑party services and links

We may use or link to third‑party services – for example, payment processors, shipping companies, or analytics tools. Those services have their own terms and privacy policies, and we're not responsible for what they do. We recommend reading their policies too.

18. Errors and availability

We do our best to keep everything accurate, but mistakes can happen – a typo in a price, a wrong description, or an item that's out of stock. If an error affects your order, we'll contact you and offer options, which may include correcting the issue or cancelling your order with a full refund.

19. Disclaimer

We provide our website "as available" – we can't guarantee it will always be uninterrupted or completely free of errors or harmful components. However, this disclaimer doesn't exclude any warranties or consumer rights that we're not allowed to exclude by law.

20. Limitation of liability

To the extent permitted by law, Xileifu Guangzhou E-commerce Co., Ltd. is not liable for indirect, incidental, or consequential losses arising from your use of our website or products.

Nothing in this section limits liability for fraud, fraudulent misrepresentation, or anything else that cannot be limited by law.

21. Indemnification

If you use our website unlawfully, break these terms, or infringe someone else's rights, you agree to be responsible for any resulting losses or claims – again, to the extent permitted by law.

22. Suspension or termination

We may suspend or terminate your access to our website if we reasonably believe there has been fraud, unlawful behaviour, a security risk, or a serious violation of these terms. Any provisions that are meant to survive termination will remain in effect.

23. Governing law

These terms are governed by the laws of the People's Republic of China, without depriving you of any mandatory consumer rights that apply in your own country.

24. Changes to these terms

We may update these terms from time to time – for example, to reflect new services, changes in our business, or legal requirements. When we do, we'll post the revised version on this page. If you continue using our site after the changes take effect, you agree to the updated terms (where permitted by law).

25. Contact us

If you have any questions about these terms, your order, or anything else:

Email: service@giftvella.com
Website: www.giftvella.com
Brand: GiftVella
Operator: Xileifu Guangzhou E-commerce Co., Ltd.
Registered Address: Room 804, L081, No. 829 Renmin North Road, Yuexiu District, Guangzhou, Guangdong Province, China

This address is for legal correspondence – please don't send product returns here without first contacting us for return instructions.